Warranty – Old World Steel

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We are proud to offer our limited lifetime warranty on your Old World Steel item. Registering your item is not required but very helpful for warranty service.

Old World Steel guarantees that our products will be free from defects in material and workmanship for the lifetime of the product. If a product fails due to a defect in material or workmanship, we will repair or replace the product at our discretion. This warranty does not cover damages caused by improper use, normal wear and tear, or failure to follow instructions provided with the product. If you believe that a product is defective and covered under this limited lifetime warranty, please contact us to initiate a warranty claim. We will work to resolve any issues as quickly as possible to ensure your satisfaction with our products.

THE FINE PRINT:

  1. We do not provide warranty coverage for rust, normal wear and tear, loss, or theft. If you need replacement parts due to loss or normal wear, please contact us for assistance.
  2. Our warranty policy is straightforward: if you break it, we will fix or replace it. We will not ask for any proof of purchase. The warranty is lifetime and can be transferred to others. To make a warranty claim, we require the product to be returned to us for validation.
  3. If the returned item is not covered under warranty, we will not be responsible for the cost of shipping it back to you. If you are uncertain if your item has a warranty issue, please reach out to us for clarification before returning it. If you are certain that your item has a warranty issue, please complete the form provided before returning it.
  4. Old World Steel reserves the right to repair or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.
  5. Warranty turnaround time is 4-6 weeks.

IMPORTANT: We strongly recommend that you insure your product shipment to Old World Steel and obtain tracking service. Old World Steel is not responsible for packages lost in transit to our facility.